Refund policy

Refund policy for digital products

All products sold by Practical Hive are digital e-books (PDF files) delivered by download. Nothing is shipped.

Right of withdrawal (consumers in the EU, EEA and UK)

If you are a consumer, you generally have the right to withdraw from a purchase within 14 days without giving a reason. For digital content that is not supplied on a physical medium, this right ends once the download or access has started, provided that you expressly agreed that we begin performance before the end of the withdrawal period and acknowledged that you thereby lose your right of withdrawal.

Problems with your file

If a file is damaged, incomplete or does not open, contact us within 30 days of purchase and we will send you a working copy or refund you.

Accidental duplicate purchases

If you bought the same title twice by mistake, contact us within 14 days and we will refund the duplicate.

How to contact us

Please use our contact form and include your order number.

This policy does not affect your statutory rights.